Frequently Asked Questions
Select an FAQ link to view the answer...
 
 
How effective is each method in the removal of pollutants?
 
In the chart below, each method is shown with the best possible combination of equipment. Steam distillation is the most efficient at removing the widest range of pollutants.
 
  Micro
Organisms
Toxic
Minerals
Organic
Chemicals
& VOCs
Radioactive
Substances
Additives Tastes &
Smells
Carbon Filter No No Yes Radon-Yes
Radioactive
Minerals - No
Chlorine - Yes
Others - No
Yes
Reverse Osmosis
+ Redox Filter
+ Carbon Filter
Partial Partial Yes Yes Most Yes
Steam Distillation
+ Post Carbon Filter
Yes Yes Yes Yes Yes Yes
Ultraviolet
+ Redox Filter
+ GAC Filter
Yes - except
cysts
Some - but
not asbestos
fibers
Yes Radon - Yes
Radioactive
Minerals - Most
Some Some
 
Is tap water really safe for drinking?
 
Our tap water supplies are, for the most part, safe in terms of being free of disease-causing bacteria. However, water is now showing chemical pollutants (asbestos, copper, cadmium and lead), and the chlorine being used to treat bacteria is interacting in a harmful manner. A filter can remove the mineral impurities, but cannot remove bacteria or parasites below a certain size. Filtered water can never be considered bacteriologically safe. It has also been found that well water may contain animal and human waste, not only on the smaller farms and acreages where the septic tanks may seep, but also on the deep wells used by towns and cities.
 
Do we need the minerals that the distillation process removes?
 
Distillation does remove minerals from water. However, these minerals are "inorganic". The body assimilates "organic" minerals found abundantly in the foods we eat, not "inorganic" minerals found in water. Fruits and vegetables provide the same minerals as distillation removes. A well-balanced diet will provide you with all the minerals your body needs.
 
Are there any other benefits to drinking distilled water?
 
Both tea and coffee require at least one-third less granules. Ice cubes are crystal clear. Juices made from distilled water have a pure, clear flavor. Even "straight water" will taste "clean". In addition, household items requiring water (refrigerator's ice-cube maker, humidifier, irons, etc.) will all last longer when there is no chemical or mineral build-up. Your plants will love it too!
 
What about minerals?
 
There are two forms of minerals, organic and inorganic. Inorganic minerals refers to non-vegetable or non-animal matter, i.e. not living. This includes carbonate and lime compounds, calcium, iron, and magnesium. Because these components are non-living, our bodies cannot make use of these minerals and our cells reject them. The result of ingesting these minerals is an accumulation of debris in our bodies. Organic minerals on the other hand, are living, and are found in the vegetables, fruit, seeds, grains, meats, and nuts which form our daily diet. These are easily assimilated by our cells and are essential for good health. If you rely on water as a source of your required minerals, you will be sadly lacking. The minerals in water are inorganic, and the body cannot make use of them. The body continually assimilates the much needed minerals from the food we eat.
 
Does distilled water rob the body of essential minerals?
 
No, this is physiologically impossible. Some have been lead to believe that because distilled water is so pure, it will leach healthy minerals and trace elements from the body. Distilled water will do this with pipes. In our bodies distilled water cleans out our impurities and replenishes the essential nutrient required for human life; pure, clean, healthy water. Our cells use the organic minerals for body growth and maintenance, however the impurities that the body cannot make use of, are flushed out with distilled water.

Distilled water flushes out all the inorganic minerals and pollutants which would otherwise be retained in the body and accumulate in vital organs such as liver, kidneys, intestines and fatty tissue. Drinking impure water gradually increases these minerals and pollutants. A continuous or prolonged exposure to these minerals and pollutants may cause carcinogens to form within tissues. The cancer may only manifest itself months, years; even decades after such contacts have ceased. And often the causative agents may have totally disappeared from the tissues.
 
What is the normal source of our drinking water?
 
In rural communities, mainly wells, which can be very dangerous, especially when located on one-half acre plots and where it is almost impossible to keep the seepage from the cesspool or septic tank out of the well. In the larger towns and the cities water may come from deep wells or from nearby rivers and lakes. Each and every day the access to safe ground water and surface water is less certain as our population continues to expand and cover more and more of the planet.
 
What makes distilled water the safest water for drinking?
 
Distillation is more effective than any other purification system in removing bacteria, chemicals, parasites and inorganic minerals from the water, including toxic organic compounds, which may be present. Test results of distilled water samples show a nil level of such common impurities as calcium, chlorine, nitrates, lead, arsenic and sodium. Distilled water is virtually pure H2O and therefore the safest of all drinking water.
 
Are the water softeners the same as water purifiers?
 
No, not in any sense of the word. As a matter of fact, the majority of softeners are water contaminators. The public has been misled into thinking water softeners are purifiers. It has been proven that water softeners do not kill bacteria or take out mineral impurities but do add additional salts to the water, as the treatment is based on a salt operated unit.
 
What are some of the fringe benefits of distilled water?
 
Tea and coffee have more flavor. Coffee requires one-third less granules. Ice cubes are crystal clear, foods digest much better and distilled water enhances the flow of nutrients into the blood stream. You'll discover that a glass of cold, distilled water tastes "clean". Everything remains pure because there's nothing left in the water to interfere with of change those original, natural flavors. Appliances such as coffee makers, irons, humidifiers and refrigerators with ice and water dispensers will last much longer if pure water is used; there is no scale build-up as there are no solids to accumulate.
 
Can I just boil my water and drink it?
 
Federal law in Canada, the U.S. and most other countries require that your water supplier periodically sample water supplied to your tap. Sometimes a test may reveal that a National Primary Drinking Water Standard has been violated. If so, a "boil water" warning may be issued. This warning often means that harmful microorganisms may be present in your drinking water. Boiling water is the most effective measure to rid your water of these contaminants.

While it is true that boiling your water will kill most microorganisms, it does very little to remove any other contaminants. As a matter of fact, it will cause most other contaminants to concentrate because a portion of the water vaporizes into steam, leaving the same amount of contaminants in less water. That is why boiling water in an emergency situation is the right thing to do, but to boil the water you use for drinking as a daily routine is not the best idea. If you boil the water and save the steam, condense that steam back into water, then you have clean, distilled water. On a daily basis steam distilled water is much more suitable to drink than just boiled water.
 
What's the difference between distilled water made with your own distiller and the bottled water you buy at the store? (Quality, Taste, Freshness)
 
There are generally three types of bottled water sold in stores: Mineral Water, Drinking Water and Distilled Water. Of these, only Distilled Water has to be exactly as advertised ie. it must be pure. The U.S. Food and Drug Administration (FDA) regulates bottled drinking water. While it is true that many bottled water companies exceed the minimum standards set by the FDA, they are only required to meet those standards, which are equivalent to the EPA's tap water standards. In Canada the standards are similar but enforcement is almost non existent.

Remember that Webster's definition said that water was "a good solvent". That means that water can dissolve another substance. Since distilled water is virtually contaminant-free, when stored in low grade plastic bottles it leeches or dissolves the plastic from the bottle, affecting taste and quality. Bottled water is seldom dated. You have no idea when it was bottled or how long it has been sitting on the shelf. The longer it is stored, the greater the chance of plastic leaching into the water. When you make distilled water with your own distiller you get the best quality, the best taste, and you know that it's fresh!
 
Our Product Return Policy
 
For a period of 30 days from the date of purchase, 4 Superior Water will accept returns of merchandise and consider refunds according to the following conditions:
 
1) Unopened packaging - we will refund the purchase price less a 15% restocking charge upon receipt of merchandise. No returns accepted on international orders.
 
2) Defective products - we will refund the full purchase price upon receipt and inspection of merchandise. NOTE 1: Shipping and handling charges are non-refundable. NOTE 2: Duties related to international orders are the responsibility of the customer
 
Product Return Procedures:
 
1) Obtain a Return Merchandise Authorization (RMA) number by emailing us at returns@stratuswater.com or by faxing our customer service department.
 
2) Pack your product well and mark the RMA number clearly on the outside of the box. We cannot accept any returns without the RMA number on the outside of the box. Please be sure system has been drained of water, and wrap in plastic bags before boxing.
 
3) Detailed instructions and address of our warehouse will be given to you by customer service along with the RMA number.
 
Water Bottle Dispenser Returns:
 

All returns must be preauthorized and are subject to a 20% restocking charge. Returns are to be sent prepaid to:

Crystal Mountain
18136 – 102 Avenue,
Edmonton, AB T5S 1S7

 
General Product Warranty Information
 
Water Distiller Warranty:
 

Polar Bear Water Distillers Mfg. Co. Ltd. guarantees their products against defects in materials or workmanship for a period of 10 years pro-rated after 5 years on all stainless steel parts and 1 year only on all electrical components and other parts to the original purchaser only.

Any defects in parts or labor during the warranty period may be repaired or replaced without charge at any factory authorized service center. All defected parts shall be classified as "for warranty consideration". Polar Bear Water Distillers Mfg. Co. Ltd. will not be responsible for defects, damage or failure incurred by shipping, accidents, alterations, misuse, neglect, abuse or acts of God.

This warranty is not transferable and original purchaser is responsible for all freight costs to and from authorized repair centers. This warranty policy applies to residential systems only.

This Warranty Agreement shall not be interpreted to render Stratus Water liable far any injuries or damages of any kind, direct, consequential, or contingent, to persons or property. This Warranty Agreement does not extend to secondary losses caused by delays, to include loss of prospective profits. Stratus Water shall not be held liable for any recovery greater than the cost of the repair of the defects in workmanship.

Stratus Water shall not be held responsible by Representative or potential buyers for failure to any of the obligations of this Warranty Agreement if such failures are the result of circumstances of Forces Majeures, such as, but not limited to, floods, earthquakes, transportation strikes, labor disputes with outside suppliers, or any other conditions beyond the control of Stratus Water.

Sellers obligation under this warranty is limited to and shall be fully discharged by repairing or replacing any defective part FOB its works. Stratus Water shall not be held liable for repair or alterations made without Stratus Water prior written approval; for pumps or filtering, to becoming plugged by suspended matter, precipitates, or biological growth; or for failure when not properly maintained. Stratus Water shall not be held liable for damages or delay caused by defective material. Product return to Stratus Water for warranty examination must be shipped freight prepaid.

THERE ARE NO WARRANTIES ESTABLISHED, EXPRESSED, or IMPLIED, OR STATUTORY, INCLUDING THE WARRANTY OF MERCHANTABILITY, EXCEPT THOSE SET FORTH ABOVE. This warranty gives you specific legal rights and you may have other rights that may vary from jurisdiction to jurisdiction.

Purchaser has full responsibility for obtaining any licenses, permits and inspections required to installations and us of the goods herein described.

Stratus Water reserves the right: to make design and product changes, improve design or change specifications at any time without any contingent obligations to prospective buyers, or owners of products previous sold.

Any disagreements and obligations based upon purchases of Stratus Water products and thereby imposed on Stratus Water and purchaser shall be governed by and construed according to the laws of the state of Colorado.

 
Water Dispenser Warranty:
 
Water Dispenser Warranty on Whole Unit Warranty on Refrigeration
         
Summit   1 year   2 years
Sierra   1 year   5 years
Mogul   1 year   2 years
Glacier   1 year   5 years
Alpine   1 year   5 years
Avalanche   1 year   2 years
 
 
General Web Site Usage Information
 
Our Privacy Policy / Use of your Personal Information
Stratus Water does not sell, rent, or lease its customer list to third parties. We use personal information solely for the purposes of verifying individual’s security levels, filling orders, enhancing the operation of our site, sending promotional information, serving advertisements, statistical operations, and to administer our systems.
 
About Security
Your online account information is password-protected for your privacy and security. To prevent unauthorized use and to maintain the highest level of security we ask that you not share or provide others with your user name and password. Stratus Water uses data networks protected by industry standard firewalls and password protection. Only certain Stratus Water associates have access to the information you provide us.
 
Business Relationships
The Stratus Water site contains links to other web sites. Stratus Water is not responsible for the privacy practices or the content of such web sites. We encourage you to review the privacy statements of Web sites you choose to link to from Stratus Water to better understand how the use and share your information.
 
Usage of Cookies
There are various technologies, including one called "cookies", which can be used to provide you with tailored information from a web site. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Stratus Water may use cookies to help identify you and to customize your experience. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept or decline it. Some of our business partners may use cookies on this site. However, Stratus Water doesn’t have access to or control over these cookies.
 
Legal Restrictions and Terms and Conditions for Use of the Web Site General Notice:
Stratus Water strives to ensure that the information contained in this web site is accurate and reliable. However, Stratus Water and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, Stratus Water disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site, including without limitation the merchantability or fitness for any particular purpose.Stratus Water will not be liable or responsible for any damages or injuries caused by use of this web site (such as viruses, omissions or misstatements). Stratus Water may from time to time revise the information, services and the resources contained in this web site and reserves the right to make such changes without any obligation to notify past, current or prospective visitors. In no event shall Stratus Water be liable for any indirect, special, incidental, or consequential damages arising out of any use of the information contained herein.